Return Policy

To ensure your complete satisfaction with your purchase, Rogers Jewelry Co. is pleased to extend to our online customers, the same return privilege that customers of our brick-and-mortar stores enjoy. Rogers Jewelry Co. will cheerfully accept any item for return, within 30 days of the date you receive it provided the item is in original condition, has not been altered and you return it with all of the original packaging. For any laboratory graded diamond, we ship it to you with the accompanying diamond grading report. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $150.

This offer does not apply to merchandise that has been altered or was ordered specifically for you.

Our Return Process

You may return your online purchase two ways. Either send it back to us or, you may return it to any of our brick-and-mortar locations.

Once we receive your returned item and it is accepted, your refund or new item will be processed immediately during normal business hours (Mon-Fri, 9:00 am to 5:00 PM Pacific Time). Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Rogers Jewelry Co.), or damaged in any way cannot be accepted for return. Engraved jewelry items may not be returned. Returns with no Rogers Jewelry Co. return code, and packages that are improperly packaged or uninsured will be refused receipt.

How To Return Your Online Purchase

1. Obtain a Return Authorization Code by emailing returns@thinkrogers.com. You’ll be sent a Return Authorization Code by email during normal business hours (Mon-Fri, 9:00 am to 5:00 pm Pacific Time). -

2. Return the merchandise along with any and all packaging as well as the diamond grading report(s) (when applicable) using the Return Authorization Code, to any of our Rogers Jewelry Co. locations or, follow the instructions below to ship the merchandise back for a refund.

How To Ship A Return

Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond grading report(s) and that certificate is not returned, you may be liable for the $150 replacement cost. Include a copy of the original invoice and write the Return Authorization Code given to you on it. Also, write the Return Authorization Code on the outside of the package.
Insure Your Package. Send it US Postal Service® registered mail, with a return receipt and insure it for the value you paid for the item. Mail it to:

RJC

P.O. Box 3151

Modesto, CA 95353

You must follow these instructions exactly. Failure to do so may prevent the processing of your return. If you have any questions about our return procedure, please contact us at returns@thinkrogers.com. -

* Rogers Jewelry Co. will not be responsible for loss or damage of return shipments.

Returning To Our Brick-And-Mortar Locations

You may take your item, along with any packaging, warranty and diamond grading report(s) (when applicable) and your Return Authorization Code to any of our locations where the store staff will review the item. Once they have verified that the item is in good order and all the packaging is present, including any diamond grading report(s), they will notify the returns department and your credit card will be refunded immediately during normal business hours (Mon-Fri, 9:00 am to 5:00 pm Pacific Time).